Food at hospitals has a reputation: it’s gross. But Health East is trying to change that. We visited Woodwinds Health Campus in Woodbury, to see what the Chef is cooking up!
Posted by derushaj on August 31, 2011
Making A Difference:
Plus the Liz Collin entry:
Award Entry Title/Description: Last summer, Hannah Kozitza choked on a grape at Golden HeartChild CareCenter in North Mankato. She died at the hospital. The I-Team found under Minnesota law her daycare workers didn’t have to be trained in CPR. Afterairing a series of reports on the lack of required training in Minnesota, lawmakers got involved. Hannah’s Law unanimously passed the House and Senate this legislative session. The law requires all daycare workers in Minnesota to be trained in CPR.
It’s HF 235 in the 2011-2012 session.
Board of Governor’s Entries
Posted by derushaj on May 17, 2011
But as a news reporter at WCCO-TV, it didn’t take long before random viewers started “friending” me on Facebook. I’ve never really separated my personal and professional life and that approach has served me well. I shared my love for food and wine online, and today I have a side job writing restaurant reviews for a regional magazine (Minnesota Monthly).
When my number of “friends” started approaching 3000, I created a Fan Page and urged people to become a fan. But this isMinnesota: people want to be your friend not your fan. I had about 1200 “Likes” as of a couple weeks ago.
So when my personal profile hit 5000 friends, I had to take action. I decided to convert my personal profile into a Fan Page. If you’re a journalist on Facebook, and you don’t have a fan page, I highly recommend doing it. Hopefully you can learn from what I’ve experienced.
BENEFITS OF A PAGE:
• No 5000 Friend Limit
You can have as many people following you as are interested. And all your friends are automatically converted into “Likers” of your page.
• No more managing Friend Requests
People click “Like” and they get my updates. Done.
• No more Facebook messages
I get DMs on Twitter, email on my work account, email from a gmail account, email from my personal website. It’s nice to not get messages from Facebook.
• People who Like my Page Still See My Updates
Facebook has really upgraded Pages. Fans still see status updates in their news feeds. They still comment. They can now tag my page in their photos.
• Facebook Insights
If you click the insights link on your page, you can see who your fans are, what age and gender they are, where they live. It’s a cool tool.
BEFORE YOU CONVERT YOUR PROFILE INTO A PAGE
• Download Your Photos and Videos
This can take several hours, but luckily Facebook does all the work. Just go to your Account Settings page, and click the “learn more” link beside “Download Your Information.”
Click download, and it downloads all your photos and videos, and even keeps them in the folders you had them organized by.
It also downloads your friend list, your messages, your status updates, but that stuff isn’t really necessary for you when you set up your new Page.
• Manage other Pages You Administer
If you are an administrator of any other Facebook pages, you’ll need to make sure a friend is also an admin, or create a new personal profile, and make that an administrator. You will lose that when you personal profile becomes a page.
• Consider Notifying Your Friends
I chose not to tell my friends that anything was happening. I did tell the people who had liked my old Fan Page that I was eliminating it, and they should join the new one.
I just did it, and then told people in a status update: “Welcome to my new Facebook home: I don’t have two pages anymore, it’s all consolidated as one.” And people seemed cool with it.
LET’S DO IT: HOW TO CONVERT YOUR PROFILE INTO A PAGE
<a href=”http://www.facebook.com/pages/create.php?migrate” target=”_blank” >Here’s where to start.</a> That’s Facebook’s very easy tool that makes this happen. It literally takes a couple clicks, and it converts your profile into a page.
WHAT YOU LOSE WHEN YOU CONVERT
• Pictures and Videos
Only your profile picture comes over. You won’t keep any of your pictures or videos, and if you were tagged in friends pictures or videos, that is gone. The good news is you downloaded those pictures, and you can upload whatever you want to.
• Facebook messages
This may be a good or a bad thing, but you can’t send or receive messages through Facebook.
• Event Invitations
Again, for me, this was great. I was getting bombarded with event invitations from random fans, and I was missing invitations from real friends. I’m glad I can’t get invited to things as a Page.
• Tagging/Commenting Ability
I can only tag other Pages I like in my status updates, and I can’t really post on most people’s walls because most people only let “friends” post. I’m a page, not a friend.
STARTING A NEW PERSONAL PROFILE
For many anchors or reporters, being on Facebook is only a professional tool. So they want need or want to start a new profile. I love connecting with my friends, and I quickly started up a new personal profile. You’ll need to use a different email than the one you used on your old page – because that is now your “business” log-in for your Page.
• Lock Down Privacy Settings
You can’t find my personal profile in a search, and for the first month I’m letting friends of friends see things. After one month, I’m locking that down to just friends.
• SLOWLY Invite New Friends
Be careful, because even though Facebook wants you to add people you know when you start a new account, it got mad at me for making too many friend requests. In fact, I was locked out of making friend requests for two days, because Facebook’s computers thought I was a spammer.
This was extremely irritating. I couldn’t send messages through the personal profile, or friend my real friends! So take it slowly, or have a friend “Invite” your real friends to become your friend.
• Be Strict About Who You Accept
It’s hard to define “real friends.” I have work contacts that I consider friends. I have chefs who I know from my food writing. I have neighbors. Co-workers. All those requests start happening. I’m being strict, and hitting “Not Now” on a lot of those requests.
THE BOTTOM LINE
Today I have an active Facebook page with nearly 5300 people who like it. I have a private Facebook profile that I can actually keep track of. And I keep the two separate, posting work stuff (and some personal stuff) on my Page. I send my Twitter feed to the page as well.
I’m still trying to figure out what I’ll be sharing on my profile, but I’m not worried about it. I’m just enjoying that I only have 200 or so people there, I know them all, and when my sister posted her ultrasound picture last Friday, I actually got to see it.
I’ve found it easier to log-in to Facebook as my personal profile, and then administer the page through that log-in. I also use Tweetdeck to post to my various accounts, but I’d love to hear your suggestions on how you manage all of that.
To those of you just starting out – you’ll never have to go through this. Even as a new reporter in the smallest market – you should set up a Page for work (I assume you already have a personal profile). I know you think you’ll never have to worry about having 5000 friends – but you too could soon become a big deal, at least on Facebook.
Posted by derushaj on April 12, 2011
Social media has opened a completely different avenue for direct interaction with viewers. I can put my story idea on Twitter and Facebook, and have experts come to me. Viewers will share their thoughts, which helps to shape my story. People point me to resources. The crowd is making my stories better.
• What are the disadvantages of social media?
Posted by derushaj on November 11, 2009
I just had the experience many of the people I talk with every day get to enjoy: I was interviewed, and only one of my quotes was used. It’s in this really nice article Leah Betancourt wrote for Mashable about local media going social. (Leah works for the Star Tribune, but we’ve never met).
Anyway, I thought people might be interested to see the whole interview, with some of my thoughts on the power of social media for a local television news reporter. The questions are Leah’s.
Every night, photographer Joe Berglove and I produce a “Good Question” segment for our 10 p.m. newscast. I’ve always wanted to explore the question of how someone gets an official day. Who decides that it’s National Hot Dog Day, or Cancer Awareness Month, or whatever. So like I do almost every day, I shared my question with my Twitter followers (3600+) and my Facebook friends (2000+). Then things left my hands, and started spreading throughout the social media world.
A guy I’ve never met, nor corresponded with, turned #DeRushaDay into a hashtag. Soon after that, another guy made an “official” DeRusha Day poster. He grabbed a picture I had posted of myself on my Flickr page, and used that to create the poster. The picture was of me wearing a suit and tie on top, and zubaz on the bottom. I’m telling you, this story is really about the unique combination of social media, a slow day online, and Zubaz. Without the Zubaz, and the funny poster, I’m not sure this would have spread.
After the Twitter and Facebook spreading of the story, another guy I never met (Dusty Fields) created JasonDeRushaDay.com. A friend of mine, Max Sparber, the editor of a popular Minneapolis news aggregator/blog MNSpeak.com, created a tongue-in-cheek online petition. All of this happened within 7 hours of my initial tweet. Well before my story even hit the air.
3. How did the mayor proclamation come about?
I had always planned on interviewing the mayor’s staff about the qualifications to get an official day. Because this was spreading online, I asked about the chances that I could really get my own day. They laughed it off. But it just kept spreading online. The mayor’s PR guy, Jeremy Hanson, told me there was a spot online to officially apply for a day. I wanted to give them the chance to officially turn me down (thinking that would be funny), so I filled out the online form.
But the tongue-in-cheek petition got more than 100 signatures. A blog on CityPages.com wrote about the DeRushaDay phenomenon, leaving it open that I could still get a day. Then the mayor’s office contacted me, and told me that it was a go. They asked me to submit my list of “WHEREAS”… which I did… and then we agreed on a date. It was all pretty shocking to me. I give the Mayor of Minneapolis and his staff a lot of credit. I’m a local TV reporter with six years of service to Minneapolis. I clearly do not deserve my own day. But the effort of the social media community to rally behind an absolutely insignificant cause — now that is indeed noteworthy. Seriously, I think the mayor of Minneapolis and his staff are tuned into social media. They knew what was happening, and they showed a lot of good humor and good spirit by going along for the ride.
It’s somewhat embarrassing to admit this, but it’s much easier for me to upload pictures directly to Flickr, and then embed them in my blog entries (www.wcco.com/jasonblog) than it would be for me to send it to a wcco.com web producer, have them send it into our system, then e-mail me some code, to stick into my blog. I use Flickr because it’s easy.
I started using Flickr like everyone else: to share pictures with friends and out-of-state family. I have a couple dozen people who follow my Flickr photos, but it’s no big deal.
People kept asking me, “How do we celebrate DeRusha Day? Will there be a parade?” We thought that was a bit much. But we thought it’d be fun to throw a party. The day was more about the people than it was about me. So a PR friend of mine (Rich Goldsmith) and someone I’d never met, but followed me on Facebook, teamed up and planned the party in a day. They got a hot, downtown Minneapolis venue to do drink and appetizer specials, they got a liquor distributor to donate a case of rum, and we were off.
We also passed a bucket to collect money for one of my favorite local non-profits, People Serving People, a homeless shelter in downtown. About 100 people showed up, and they donated $350. Someone on twitter jokingly said that I agreed to match that, and I thought that was a great idea, so I did match the donation.
Often I use viewer feedback from Twitter and Facebook in my stories, but more often I use it to shape the direction of my questions as I’m out working. The collective group thinks of angles and topics that wouldn’t have always occurred to me. It’s extremely helpful on the front end to know what people want to know.
I can barely keep track of e-mail, Facebook, and Twitter and still get my work done! I do a daily news story, send out a video e-mail, shoot and produce a 15 second daily promotional tease, host a 30 minute webcam chat (www.wcco.com/jasoncam), then I write my story in a format that makes sense on the web. It’s a pretty packed day.
Jasoncam was put in without much of a plan. It’s free technology, other than the cost of the webcam, so we thought – let’s try it. We’ll figure out if it’s useful. I decided to keep it on all day, and then host a news conference, where I’d devote my full attention to it at 4 p.m. daily. It’s fun. There’s a PR person who comes in there every morning and tries to get her hospital into my Good Question story for that day. There’s a core group of about 10 people who’ve become friends, because they chat in the chatroom. At 4 we have somewhere between 20 and 50 people who come to chat.
It’s very important to me to bring viewers into the process. They help shape the way I research my stories, they help shape the way I tell my stories. Having the webcam is just another way that people can immediately connect to me. We’ve done stories based on suggestions from people in the webcam chat room.
It’s been an experiment to try to figure out what the best practices and uses for a live newsroom webcam might be. We’ve learned that it’s huge during live weather situations. It’s huge when you have a guest on the air, and then can bring that person over to take live questions from viewers (Andrew Zimmern from Bizarre Foods and Bizarre World came to our studio last week to be on the noon show. I tweeted out that he was in the Jasoncam, and he talked to 30 or so people before he went on the noon. He gave away a book. It was cool).
I won an Emmy in the Advanced Media Category for Online Host/Anchor/Personality. A compilation of Good Question stories about health topics won in the category for Health/Science reporting.
I’ve won in the past for Advanced Media Online Personality. That encompasses my social media work, my blog, webcam, the whole bit.
I also occasionally pick up the phone. Every day I also leave the computer and talk to real live people! I kid, but it is important to remember that the online social sphere is only a sliver of the wider society. My TV stories are seen nightly by some 200,000 households in the Twin Cities. Most of those people aren’t on Twitter or Facebook. At least not yet. It’s important to get out and hear the stories and get reaction from what I affectionately call “real people.”
There is no chance I would have the same fan base without social media tools. Although… I did start down this road before we were Twittering and Facebooking by simply commenting on blogs in the Twin Cities. I’ve always been an active participant in the online community. I think many journalists simply try to use social media tools as another platform to broadcast from. To me, that’s not very interesting. If I want to broadcast, I’ll do it on TV. If i want to interact, I do that online.
I’m 34 years old. I’ve only been in town for 6 years. I’m a reporter, not a big-time anchor. My work with social media has landed me a good deal of local attention, including some pretty big articles in Regional Magazines. That would not have happened if I wasn’t so engaged online.
I hope so. I started out using social media personally, because it was fun. As the personal use started to get crowded out by the professional use (with all the “randoms” starting to follow and friend me), I tried to be more strategic about it. I use social media in the story gathering process. I lift up the veil, I talk about the story I’m working on, I get feedback. On TV, I invite viewers to go to my blog at wcco.com and then discuss the story. I’m really interested in closing the loop between online fans (who follow me during the process) and TV viewers. How do I get those web people to tune into the TV at ten? I try to put those people on TV. That seems to help.
(see john [daenzer]’s answer)
10. Do you have any plans to do more with social media tools or add more social media tools to your daily grind?
As new tools develop, I sign up. I used to use MySpace, I no longer use that. I’m sure new things will come along that will be useful. I wish people were more comfortable with sending their feedback via video. That way I could use that stuff more easily on the air.
I suppose I have used YouTube for stories before. I did a story on how a video goes viral… and I uploaded a silly video tease to YouTube, and invited people to comment on the story. We got two video responses, and a handful of comments. That was pretty cool.
Good journalists go where the people are. The people are using Twitter and Facebook today. Who knows what they’ll be using tomorrow? Whatever people are using tomorrow — I’ll be there.
You wouldn’t want everyone on your staff doing features on the local zoo. You wouldn’t want everyone knocking on the door of the family of a homicide victim. You don’t want everyone using social media. Look to the people who enjoy it, who get it, who have value they can add in that sphere – and encourage them. There’s much talk about guidelines for social media, and our station does have a one-sheet of things to think about. I think it’s useful to remind people that everything they put online is public. But to say:”if you wouldn’t say it on the air, don’t tweet it” is stupid. You tweet the things you would never say on the air! But you need to be careful about it (avoid politics and religion, generally).
Let your staffers who are naturally into this stuff become leaders. Just because someone isn’t a manager, doesn’t mean they can’t lead internal seminars on how to use these tools.
And don’t mandate that people link back to your organization. However, when it makes sense, they should link back. During big news events: e-mail staffers who use Twitter and Facebook a link to tweet. Shorten it for them. Make it easy.
I’ve always been very authentic on the air. What you see is what you get. So many TV people are phonies on the air, and then try to act like real people online. It doesn’t work. I’m genuine on the air, and genuine online. People know that I’m not jumping in there because it’s the trend, they know I’m there because I really enjoy it. I have a sense of humor online. I don’t just self-promote.
Posted by derushaj on August 18, 2008
I’ve been obsessively watching the Olympics. There’s a commercial for KARE11.com performed by Mayda which some of my coworkers think is horrible, but I think is kind cool. Mayda raps about several of KARE’s high profile bloggers, and invites me to check the blogs.
They promote Sven, Diana Pierce, KARE-mudgeon, and Perk. I thought I’d see what the last several blog entries entailed.
Sven: 12 days ago and one month ago. Come on Sven, you could at least blog weekly.
KARE-mudgeon: last updated one month ago. Enough said.
Diana (Lady Di): After quite a delay in blogging, she’s back. Three days ago, and two months ago.
Perk: He’s done an awesome job from the Olympics. The KARE web effort for the event has also been impressive. This is Perk’s Olympic blog.
So what’s my point? TV stations should resist the temptation to have everyone in the world blog. Instead, pick a few people who would be engaging and drive page views, and promote them. Not just online with banner ads, but consider having an on-air promotional campaign. Ideal blog topics: politics, consumer, sports, local events. If you’re in Denver, it’s skiing. If you’re in Minnesota: Maybe it’s fishing.
In the KARE example: Perk is nailing it. At my station, WCCO, Terri Gruca struggled at first finding her voice in blogging, but now it’s a great stop for deals and consumer tips. (if anyone should think I’m picking on KARE, Mark Rosen has a WCCO blog that should be put out of its misery, considering the last post was from May 29)
Group blogs? Sometimes work, but generally they result in no one taking charge, and a lack of unique voice. That’s a recipe for disaster online.
Why not have everyone blog? No one likes doing extra work that isn’t supported and isn’t viewed. This shouldn’t just be an ego stroke. This should be a new way of telling stories and engaging viewers. Getting newsroom employees motivated to work online is a huge challenge. The “Everyone will blog” approach is more destructive than the “no one will blog” approach in my view. Crappy blogs lead to viewer/web user disappointment. You don’t get a lot of do-overs. No blogs is simply a missed opportunity.
Ed in the comments recommends CONSISTENCY. I couldn’t agree more. Publish daily, weekly, monthly, whatever. Just be consistent. I tend to think you should post multiple times a week.
Posted by derushaj on April 11, 2008
- An example of using Twitter to get a story
- A blog entry looking for a Torch Bearer: commenter gives a name and phone number by 2pm.
- Sometimes it’s a place to discuss the stories we cover: NCAA Hoops Graduation Rates
- Crowd-sourcing: Viewer e-mailed a Good Question, I let the crowd answer it:
- Bad Questions blog: The racist question on Obama
Related video e-mail (picks up @ 1:35)
The bit got picked up by Minnesota Monitor.
- Ranting about Airport Police, when they wouldn’t share info on Larry Craig’s arrest
- 2am, after the bridge collapse
- Live Blog from DFL HQ on election night:
Posted by derushaj on April 11, 2008
We all know no one has any money. And the people who would do this best will do it without money. So how do you reward them?
- Don’t mock their efforts: It’s easy to take pot shots or make little sarcastic remarks, a la, “You gonna put that in your blog?” That’s not helpful, and it makes it harder to foster an environment where experimentation and innovation thrive.
- PRAISE Them: Read the blogs or videoblogs and send notes praising things that are good. In a newsroom, staffers rarely get notes of praise. It’s the only currency anyone is able to use these days.
- Consider On-Air Promotion: This is a huge way of rewarding the people who do this for you. How many stations have a promo singling out bloggers? I can’t think of any. But how meaningful would that be to the assignment editor running your baseball blog, or your health reporter with the medical blog?
- Give Them Leadership Opportunities: Consider inviting local bloggers into your building for a forum on media. Instead of having your anchor lead it, have your blogger/videoblogger lead the effort.
- Don’t be afraid to offer constructive critisicm: Some things are not going to work. Some people will go too far in experimenting. Don’t call the person on the carpet. Instead, invite them to discuss it, share thoughts, and try to improve things for the future.
Posted by derushaj on April 11, 2008
Ask them: You probably can identify the staffers you have who would write an interesting blog, or prepare an interesting videoblog. So invite them to do it.
- Anchors Don’t Necessarily Make Good Bloggers: Just because the person is the TV face of your station, doesn’t mean they should be the online face of your station.
- Look For People With A Voice: You need someone with a sense of humor, or a skill at biting analysis.
- Specialists Are Ideal: Political reporters, sports reporters, weather people, or staffers with developed hobbies (the skiier, the singer, the gardner). Look for a niche and fill it.
- Less Is More: Resist the temptation to mandate that everyone carve out a web presence. One great blog/videoblog is better than 7 crappy ones.
- Take Advantage of Ego: I started blogging here because I saw a morning weather guy with an “I’m gonna be a daddy” blog, and thought I could do a better job. I asked if I could have a blog, and there it was. I started a videoblog when I thought of things to do in the field covering stories that would be funny or interesting. I asked, and I was given the leash. If you have a staff member who’s asking to do more, generally, it’s a good idea to let them do more.
Posted by derushaj on April 5, 2008
Your assignment? “Cover the School Board meeting.” Boooooring. Or is it? What to do when the assignment is as exciting as watching paint dry; how to make a non-visual story visually interesting.
- What is the story really about?
Is it about the school board meeting? Is it about the new policy your principal is proposing? Go deeper than that.
- Think about your story in advance
What will you be talking about? What images do you need to match your words?
- Design an action plan
Can you come up with a visual way to tell your story? Is there a metaphor or simile you can use? Is it like the last second touchdown? Is it like arguing with your parents? Is it like waiting for that Myspace message from the girl you really like?
- Think of meetings as the middle of your story
An effective way to deal with boring meeting video is to use it in the middle, or use it as a set-up. Example: Tell the story of the person affected by the meeting, then show me video of the meeting and a soundbite from an official, then go back to that original person for reaction.
- Consider Reporter On-Camera Involvement
Sometimes if you have no video, appearing on camera can be an effective way to bridge the gap. This shouldn’t just be because you’re on an ego trip, but it should be because you can tell the story in an interesting way.
- Be creative, be crazy, don’t hold back
One of the greatest sins in journalism is to be boring. You’re better off missing the mark by trying something crazy than you are being boring. So experiment. Do something crazy. Don’t be afraid to fail.