Rapid Response Competitive Public Relations
Posted by derushaj on December 11, 2007
Not long ago I did a story on a woman who believes her DirecTV installer (a contractor with another company) stole her laptop computer. It was there prior to install, then gone after.
Immediately after my story, I got this e-mail from Christopher Huseth, Comcast
Jason, I just read your story about the sub-contractor for DIRECTV stealing Ms Adams lap top in Robinsdale. How terrible! Sad to say I’m not surprised to hear this I would like to extend Ms. Adams to Comcast Cable, Internet, and Phone services. We are local, bonded, and insured. Rest assured I would personally follow up on her installation myself, if she was interested in switching television providers? Please pass along to Ms. Adams as you may? My contact information is below.
I forwarded the e-mail and today got a note from Mr. Huseth saying that Jamie Adams may switch when she moves. Good, personal, public relations.